Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Furniture Fresh LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

How We Use Your Information

We use collected data to provide and improve our services, process transactions, communicate with you about inquiries and appointments, enhance website functionality, ensure security, and maintain records of your communication preferences and consent.

SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
• Opt-Out Instructions: Reply "STOP" at any time to cancel SMS notifications. You'll receive a final confirmation message and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
• Message Frequency & Content: Message frequency varies based on your interactions with our business. Messages relate directly to services you've requested. We do not send promotional content without specific consent.
• Help & Support: Reply "HELP" for assistance or contact us at furniturefreshllc@gmail.com. Customer support is available during regular business hours.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with service providers who assist our operations (payment processing, appointment scheduling), SMS aggregators solely for delivering messages you've consented to receive, and as required by law or in the event of a business transfer. All service providers are contractually obligated to maintain confidentiality and security. Text messaging originator opt-in data and consent is excluded from all sharing categories above, except with aggregators and providers of the text message service itself.

Data Security

We maintain reasonable security measures including encryption of sensitive data, secure access controls, regular security assessments, employee training, breach notification protocols, and secure backups. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies to analyze site traffic, remember preferences, improve functionality, and measure service effectiveness. You may control cookies through your browser settings; disabling them may limit certain site features.

Your Rights & Choices

You have the right to access, update, or delete your personal information, opt out of marketing emails via unsubscribe links, opt out of SMS by replying "STOP," request details on how we process your data, withdraw consent for future communications, and lodge a complaint with a supervisory authority if you believe your rights have been violated. Contact us using the information in Section 10 to exercise these rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Furniture Fresh LLC.

Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our site.

Contact Us

Furniture Fresh LLC
Phone: 810-215-8025
Email: furniturefreshllc@gmail.com
Website: furniturefresh.net